Silver Nude Strapless Beaded Mermaid Maxi Dress
Description
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Shipping Info
SHIPPING INFO
Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
（Brazil，India，Polynesia，Serbia，Cambodia（Kampuchea），Reunion，Brunei，Iceland ）
We're improving our delivery process to make your packages even safer, so there may be a 4-6 day delay in processing your orders.
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Processing
Once your order is confirmed, we will prepare your items for shipping. Items may take 1-3 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.
Shipping
You can enjoy free shipping for orders over $69. Where available, you can opt for Express Shipping for an additional fee（ $29 for express shipping）.
Important Note
When express shipping was chosen, specific address information (including street/block, name, phone number) is required in ENGLISH according to Shipping regulations.
Delivery times vary depending on your shipping destination:
Order Status
Once your order is placed, we will update you on your order status by email.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 24 hours to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment
Returns & Exchanges
Returns & Exchanges & Cancellation
Order Cancellation
Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. Once the order is placed, it cannot be changed easily. If you would like to cancel your order, please email us at service@marialady.com. Your order cannot be canceled once it has been shipped.
Returns
We’re bummed if you're not 100% satisfied with the items you received. Please review our Returns Policy below:
Returns Policy
If you decide an item is not right for you, you can contact us for returns within fourteen (14) days after receiving your items.
The following items are not eligible for returns or exchanges: Bikinis, Tankinis, One-Piece Swimwear and Lingerie.
Items returned must be in their original, unused condition with the original packaging. Item that are worn, damaged, washed or altered in any way will not be accepted for returns
Items sent back without first contacting our Customer Service representative will not be accepted. Please note the address indicated on the packaging slip is not our return address. Items sent there will not be accepted for returns.
You will be responsible for any return shipping cost.
Your refund will be processed after we receive your returned package. For customers who paid by PayPal, your refund will be processed in 2 days after receipt of your package. For customers who paid by credit card, your refund will be processed in 7 days after receipt of your package.
- If a return item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.Unless otherwise agreed upon, the refund will be processed through the same payment method of the original purchase. We will notify the buyer if the product or packaging is found used or damaged as we reserve the right to deduct any depreciation in value when refunding the product.
We will gladly accept returns within 14 days from the date you received your items. Please follow the process below to process your returns:
Get in touch with our customer service representative by sending us a request in your account. Alternatively, you can email us at service@marialady.com. Indicate which item(s) you would like to return and the reason.
Our customer service representative will get back to you within 24 hours with a return address for you to ship your parcel.
Place the item(s) in the original packing and seal the parcel securely. Put the return address you received from our customer service representative onto the package.
Drop off your package at your local post office.Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our returns policy.
Exchanges
If you would like to exchange an item, Please contact our Customer Service to get the return address and don't return the item to the address listed on our webiste . service@marialady.com.
